AdvocacyAgeingEnd of LifeService Providers

by Julie Fletcher

July 9, 2025

For community services organisations, supporting people at the end of life can be one of the most complex and emotionally challenging parts of care provision. Even with dedicated and compassionate teams, there are often gaps in knowledge, confidence or capacity when it comes to supporting someone through their final days.

This is where experienced end of life doulas can make a powerful difference.

End of life doulas provide practical, emotional and planning support to dying people and their families. They work with individuals, care workers and families to ensure choices are respected and that everyone feels supported throughout the process.

For community support providers, bringing in doulas offers many benefits:

1. Additional Capacity and Experience

Even the most skilled support workers may feel out of their depth when someone is dying. Doulas bring calm, grounded experience, guiding everyone involved through what can feel like an overwhelming time. Their knowledge complements existing staff, not replaces them, strengthening overall care.

2. Increased Participant Satisfaction

Families and participants often feel more confident knowing an experienced doula is involved. Doulas offer reassurance, answer questions and create space for the emotional realities of dying, helping participants to feel dignified and heard.

3. Reduced Staff Stress and Burnout

Caring for someone who is dying can be emotionally taxing for support workers who may not have specific training in end of life care. Doulas reduce pressure by sharing responsibilities and providing practical and emotional support to the team, reducing the risk of burnout.

4. Strengthening Workforce Skills and Confidence

End of life doulas don’t just support participants, they support the workforce. By modelling end of life conversations, care planning and practical strategies, doulas can raise the confidence and skills of care workers, leaving teams better equipped for future experiences.

5. Improved Planning and Confidence

Doulas assist with end of life planning so everyone knows what to expect and how to honour the person’s wishes. This proactive approach reduces last minute confusion or crisis calls to emergency services and enables the person to remain at home if that is their choice.

6. Enhanced Reputation and Service Quality

Organisations that integrate end of life doulas demonstrate a commitment to person-centred, holistic care. This strengthens relationships with families and the community, building trust and positive word of mouth for the services you provide.

A Workforce Ready to Support You

Across Australia, trained and experienced end of life doulas are ready to support community organisations and their teams. Their presence creates calm, confidence and compassion in a time that is often filled with uncertainty.

If your organisation wants to explore how end of life doulas can support your team and participants, Doula Connections can help.

Contact us today at info@doulaconnections.com.au to start the conversation.

What you can do

  • Raise your voice and ask for Doulas to be included in Support and Home Program
  • Continue the conversation – Share this blog to raise awareness.

Together, we can ensure everybody has the right to a meaningful, supported end of life experience.